Customers can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any delay will not be entertained and item(s) will be returned back to the customers.
We take great measures to ensure our product quality but sometimes things go wrong during delivery. Please help us take a photo of your item (the part that is faulty) and include a short description along with your order ID and email firstname.lastname@example.org. We will exchange your item for a new one and we will bear all delivery cost to return the faulty product to us and resend the new product to you. In the event your faulty item is out of stock, we will reimburse you monetary refund or replace with another code which has same value of total faulty/damage item received.
AZ Clover Sdn. Bhd will only accept items in their original condition witgh tags attached. AZ Clover will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value.
We will then ship the correct/non-defect item back to you at no additional cost. We will be responsible for the returning shipping fee and the shipping fee from you to AZ Clover.
Sale and markdown items are also non-returnable and non-exchangeable
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met